Returns & Refunds Policy - Cabin Accessories

Overview

At Hallets Spaces, we supply a wide range of cabin accessories, parts, and fittings designed for portable cabins, modular buildings, and container conversions.

We aim to ensure all products arrive in excellent condition and meet your requirements. However, if you need to return an item, this policy outlines your options.

Returns Eligibility

You have 14 days from the date of delivery to request a return.

To qualify for a return:

• Items must be unused, uninstalled, and in original condition
• Items must be returned in their original packaging
• Proof of purchase is required

Due to the nature of our products, items that have been fitted, installed, or modified cannot be returned.

Non-Returnable Items

The following items are non-refundable and non-returnable:

• Custom-made or bespoke items (e.g. made-to-measure partitions, painted units, cut materials)
• Installed or used products
• Electrical or plumbing components once installed
• Clearance or sale items (if applicable)
• Any item specifically ordered to customer specifications

Bespoke Disclaimer

Many of our products are tailored to individual projects. Once production has started or items have been customised, orders cannot be cancelled or refunded.

Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please notify us within 7 days of delivery.

Please provide:

• Order number
• Clear photos of the issue
• Description of the problem

We will arrange a replacement, repair, or refund where appropriate.

Return Process

To request a return, contact:

• Email us: hello@hallettsspaces.com
• Call us: 0121 368 2312

Once approved:

• You will receive return instructions
• Items must be returned within 5 days of approval
• We reserve the right to inspect returned items before issuing a refund

Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect
• Due to the size/weight of some cabin accessories, collection fees may apply
• We recommend using a tracked and insured delivery service

Refunds

Once your return has been received and inspected:

• Approved refunds will be processed within 5 business days
• Refunds will be issued to the original payment method

Please note:

• Original delivery charges are non-refundable

Exchanges

We only replace items if they are:

• Faulty
• Damaged
• Incorrectly supplied

Trade & Bulk Orders

For bulk, trade, or project-based orders, separate return terms may apply.
Please confirm details at the time of purchase.

Contact

For any returns or queries:

• Email us at hello@hallettsspaces.com